Return and Refund Policy

We stand behind the quality of our Dolby Atmos Home Theater systems and want you to be completely satisfied with your purchase.

Part 1: Warranty Policy

1. 1-Year Limited Warranty 

  • Your home theater system comes with a 1-Year Limited Warranty starting from the date of delivery. This warranty covers any manufacturing defects or hardware malfunctions that occur under normal use.

2. Warranty Coverage

  • What is covered: If your product is defective upon arrival or fails due to hardware issues within the 1-year period, we will repair or replace the defective unit at no cost to you.
  • Shipping Costs: For valid, quality-related warranty claims, we will cover the return shipping costs for the defective unit and the shipping costs for the replacement.
  • What is NOT covered: This warranty does not cover damage resulting from misuse, accidental drops, unauthorized modifications, or improper installation.

 

Part 2: Return & Refund Policy

1. 30-Day Money-Back Guarantee (Undamaged Products)

If you are not entirely satisfied with your purchase, you may return the undamaged product and packaging within 30 days of delivery for a refund.

  • Condition: The item must be returned in its original packaging, including all accessories, manuals, and parts.
  • Return Shipping: For non-quality related returns (e.g., you changed your mind or no longer need the item), the buyer is responsible for the return shipping costs. Due to the size of the home theater system, we recommend using a trackable shipping service.

2. Exchanges (Ordered the Wrong Item)

If you accidentally ordered the wrong product, we do not offer direct exchanges. The fastest and easiest way to get the correct item is to return the original item for a refund (under our 30-Day Money-Back Guarantee) and place a new order. You can place your new order at any time without waiting for the return process to complete.

3. Received the Wrong Item (Merchant Error)

In the rare event that we ship you the incorrect item, please contact us within 7 days of delivery. We will take full responsibility for this error, provide a prepaid return shipping label, and immediately ship your correct 5.1 home theater system at no additional cost to you.

4. How to Initiate a Return or Warranty Claim

To start a request, please follow these steps:

  • Contact our customer support team via the contact page with your Order Number and the reason for your request;
  • If applicable (for defects or wrong items), please provide photos or a short video demonstrating the issue to help us speed up the process.
  • Our team will provide you the return shipping address within 1-2 business days. (Please do not send items back without our confrimation; otherwise, they will be refused).

5. Refunds Processing & Non-Refundable Fees

  • Once we receive and inspect your returned item, we will notify you via email.
  • Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 3 to 5 business days.
  • Important: Please note that the refund amount covers the product value only. Any additional charges incurred at checkout, such as shipping insurance (package protection) or original shipping fees for remote areas, are non-refundable.