Troubleshooting Audio Output

Q: Only two speakers in my system are working. What’s the deal?

A: If your system is set up but you are only getting sound from two of the speakers, please follow these troubleshooting steps to resolve the issue:

• Check the Pairing Status: Verify that all speakers are successfully paired with the SoundSend transmitter. Check the LED indicator on the back of each speaker; a successful connection is indicated by a single solid light.
• Verify the Pairing Sequence: If you need to re-pair the system, ensure you are following the correct sequence. You must enter the speakers (RX)  into pairing mode first, and then put the transmitter (TX) into pairing mode.
• Check the App's Audio Mode: Open the SoundSend app and review your "Audio Mode" settings to ensure the system is configured to output surround sound rather than standard stereo.
• Adjust Volume Settings: In the SoundSend app, verify that the individual volume levels for the silent speakers are turned up. Try maximizing the volume for each speaker temporarily to test the output.